Communications & Operations Manager
Golden Chamber of Commerce, Golden, CO
Part-time, 24-28 hours per week
About the Golden Chamber of Commerce:
The mission of the Golden Chamber of Commerce is to enhance and promote the economic environment of the Greater Golden Area through supporting our chamber members, collaborating with businesses, city, county, state and community resources; and putting forth efforts to enhance the quality of life for the community at large. As a member-based organization, our priority is to assist our member businesses and ensure seamless behind-the-scenes support along with excellent communication in regard to their membership and business resources and opportunities. The role of the Communication & Operations Manager is to support this priority.
This job might be for you if : You are someone that likes to keep things in order and make sure the day-to-day operations are running smoothly. You are a self-motivated, organized, detail-oriented individual with the ability to manage several tasks simultaneously. You understand the needs of your team and are able to jump in where necessary to help out. You take the lead on coordinating all the behind-the-scenes needs of the organization. You have excellent communication skills – whether in writing, on the phone, in social media, or in a newsletter; you know how to clearly and professionally deliver a message.
Essential Duties and Responsibilities:
Communication Duties
- Responsible for all mailings and other communications to our Chamber members
- Take a lead role with the creation of the annual Business Guide & Member Director publication
- Coordinate weekly “Member Monday” profiles for social media
- Responsible for the writing/editing the weekly digital newsletter for members
- Oversee all printed materials for the Golden Chamber (advertising, signage, flyers, etc)
- Oversee press releases and advertising opportunities for the Golden Chamber
- Manage Members-only Facebook group
- Coordinate and send eBlasts for member businesses
- Oversee Golden Chamber of Commerce website and updates to the website
- Oversee and manage all posts for Facebook and Instagram pages for: Golden Chamber of Commerce & Golden Fine Arts Festival.
- Manage Facebook & Instagram pages for Golden Farmers Market & Olde Golden Holidays on an as needed basis.
- Oversee the “Info@GoldenChamber.org” email address for the organization
Office and Executive Support
- Prepare and certify Certificates of Origin for businesses
- Be familiar with the Golden community, know where to find community referral information, and appropriately give Chamber member referrals to visitors and residents
- Maintain current knowledge of overall chamber office policies, procedures and practices affecting all programs, activities and personnel. Develop and implement or propose procedures for the efficient operation of the office.
- Maintain an approved electronic and physical filing system.
- Oversee office technology such as printer/copier, postage machine, credit card machines, and phones
- Order office supplies as needed
- Assist with the set up of monthly board and committee meetings, along with other groups as assigned
- Print & file monthly board packets
- Prepare and distribute all incoming and outgoing mail
- Assist with all mailings as needed by staff
- Be an active member of the Chamber staff and be willing to jump in and help as needed with a positive attitude
Member Support
- Oversee and take the lead on the membership renewal process
- Call all members up for renewal in partnership with Membership Director
- Oversee and take the lead on the thank you process for members
- Generate member invoices monthly and provide timely follow up on lapsed member accounts
- Set up financial information for members in ChamberMaster/Authorize.net as needed
- Process membership payments, in coordination with bookkeeper
- Ensure all new members’ profiles are inputted correctly into the GrowthZone database in a timely fashion and follow up for missing information.
- Be the main point of contact and training for GrowthZone database system
- Make sure database is accurate and up to date
- Provide data and reports as needed by staff
- Assist members with job listings, hot deals, and posting events in ChamberMaster
- Oversee the Golden Young Professionals and serve as a liaison between GYP and the Chamber
Event Support
- Prepare cash boxes and tablets/card readers for events
- Assist on site at all large-scale community events as needed, including: Golden Farmers Market, Golden Fine Arts Festival, Golden Beer Tasting & Chili Cook Off, and Olde Golden Holiday events.
- Assist on site at membership events as needed, including: networking events, Lunch & Learns, annual awards dinner, business summit, ribbon cuttings, etc.
- Working with Chamber staff, send invoices for sponsorships and follow up on unpaid sponsorship invoices for community events
- Coordinate online ticket/event sales for events as needed
- Assist with event registration, name tags, and other supportive tasks associated with events
Key Competencies and Requirements:
- Positive attitude and a willingness to support others
- Highly organized and detail-oriented
- Strong communication skills including writing and phone skills
- Teamwork-oriented
- Passionate about Golden and our business community
- Flexibility to work evenings and weekends on occasion at our events
Salary and Benefits: This is a 24-28 hour per week position, with flexibility to grow to 32 hours during large events only and with prior approval. Salary range is $24 - $26 per hour, commensurate with experience. Dental and Vision insurance available after 180 days of successful employment. PTO, sick time, and one paid holiday are available. Flexible scheduling and a hybrid office environment are available to support healthy work-life harmony.
To Apply: Email a resume and cover letter to Golden Chamber of Commerce President, Nola Krajewski, by December 6th. Email to Nola@GoldenChamber.org. Cover letters should address how you could contribute to the mission of the Golden Chamber of Commerce in this particular role as well as what draws you to the mission of the Golden Chamber of Commerce.
The Greater Golden Chamber of Commerce is an equal opportunity employer and does not discriminate against applicants or employees because of race, national origin, sex, age, religion, or disability status of otherwise qualified individuals.
