Leads over Luncheon - May 2018 - Customer Appreciation and Retention

Description

Leads Over Luncheon is a ticketed member luncheon event. 
Enjoy a great meal, hear from an educational speaker, and connect with fellow members of the Golden Chamber of Commerce. These luncheons occur quarterly. 

The topic for May is: Customer Appreciation and Customer Retention
Presented by: Kristin Coderre, Operations Manager, Pink Realty

Description: When it comes to our businesses, we all want to find ways to retain happy customers. And while you might not necessarily think of a real estate company when it comes to customer retention, Pink Realty, from Colorado Springs, has changed the way they view their relationships with clients in order to retain lifelong customers. Pink Realty believes that great customer service, engagement, and education are more than just the right thing to do, they're also good for business. Over 70% of Pink Realty's clientele is from repeat clients and referrals from our clients, and they firmly believe this is a direct result of their customer appreciation methods.  

Come learn about the unique way in which they maintain their customer relationships and how to apply those concepts to your own business. 

About the presenter: 
Kristen Coderre is the Operations Manager for Pink Realty. She is responsible for the day to day operations which include all human resource duties from interviewing new employees to supporting all staff members. She works directly under the owners of the company. Kristen was the Soldier Readiness Center manager at Ft Carson Colorado prior to her moving to Pink Realty. She oversaw the deployments of over 20,000 Soldiers and was awarded the Meritorious Civilian Service Award by the Commanding General for her streamlined processing, resulting in a 100% satisfaction rating of over 25,000 Soldiers. Kristen lives in Monument with her husband Kevin, and her two children Janine and Mackenzie.